I have a Bank of Scotland credit card.
I paid my latest bill online from my Bank of Scotland cheque account on June 29. The due date for the credit card payment was July 2. The payment actually went through on July 3. As a result of the payment being a day late, I was charged a £12 late fee.
I phoned yesterday to query the fact that it had taken so long for my payment to be processed and to request a refund.
When I got through to the bank’s call centre, I told the rep that I was phoning to query the £12 late fee. She immediately told me that as my account is in good standing and that I have always paid my bill on time in the past, she would have the fee refunded on my next statement.
I was pleasantly surprised by how easily the refund was given. It works to the bank’s advantage too in that I would currently describe myself as a very satisfied customer. It also reinforces my determination to always pay my credit card bills in full and on time. Not only does it save me a fortune in interest payments, if things do go wrong, the bank will look on me much more favourably than it views its “problem customers”.